Membership FAQs

General questions

 

How do I renew my membership?

Memberships purchased since April 2022: Your membership is set to auto-renew each year on the anniversary of your initial purchase. If you would like to change it to renew manually, you may do so by logging into your account and using the “My Account” link.

Memberships purchased before April 2022: For this first renewal on the new website, you may renew simply by purchasing a membership on the site. Don’t worry — we’ll send you a reminder and instructions when your current plan is about to expire. Then once you have renewed this way, you can manage your account from the “My Account” page.

When will I receive my welcome email?

You will receive a welcome email within two weeks of your purchase. If you do not see anything, check your spam folder and please contact Camille at 208.522.1400 ext. 3013 or email.

How do I access my online member account?

All MOI members have accounts on the website that allow members to access discounts and exclusive content, and edit membership options. To access your account, use the “Login” link in the top menu. If this is your first time logging in, you will need to set a password using the “Lost your password?” link. Enter the email address tied to your membership.

  • Please note that while multiple family members on the same membership may receive emails from the museum individually, each MOI member account is tied only to the email address of the primary account holder listed at the time of purchase.
I'm a member. Why does my "My Membership" page say no active subscriptions are found?

First of all, don’t worry! Your membership is fine and you are eligible for all member benefits. If you had an active membership in April 2022 when we launched our new website, your online member account was manually created for you at that time. However, this page tracks only online membership purchases using this new site. Once you renew your membership through the website (see question above), it will show up there.

Are membership purchases refundable or transferable?

Membership purchases are non-refundable and non-transferable.

I do not wish to receive emails from the museum. How do I unsubscribe?

Please contact Camille at 208.522.1400 ext. 3013 or email.

Does the museum offer discounted memberships?

Students (ages 4-17 or with valid college ID) and seniors (ages 62+) may receive $5 off an Individual or Dual membership. 

The Museum of Idaho also offers discounted memberships to those in financial need. View this income matrix to see if you qualify.

I don't yet have my membership number or card yet. Can I visit the museum?

Your membership is active the moment you purchase it, so please don’t hesitate to visit if you haven’t received your welcome email with your membership cards. The Museum of Idaho does not require you to carry a membership card to reap the benefits of your memberships. We can look up your membership at the front desk.

Can my paid admission be applied to my membership purchase if I decide to join?

Yes, you may apply the cost of your paid admission toward the cost of your membership on the same day of your visit. Please note that this can only be done at the front desk. 

I cannot or prefer not to use a digital membership card. What should I do?

We will still offer the option of a physical card at $5 additional cost per card. You may request a physical card in person at the front desk or by contacting Camille at 208.522.1400 ext. 3013 or email. Card(s) will be mailed to you. 

Member benefits

 

What kinds of special events exist for members? 

The Museum of Idaho hosts members-only previews for each new exhibition. Members get in free to Museum Club speaker events. We offer member-only discounts for many of our programs & events as well, so stay up to date by checking the website as well as your monthly MOI Insider e-newsletter.

How do I receive the 10% off member discount in the museum store?

When you are ready to make a purchase in the museum store, notify the cashier that you are a member. You can show them your membership card or they can look you up by name on our member list.

How can I apply my member discount when making an online purchase? 

If you are logged into your account on the website, membership discounts will populate automatically.

Is my membership purchase tax-deductible?

A portion of each premium-level membership is tax-deductible: 

  • Supporter: $571 (of $675) is tax-deductible
  • Benefactor: $1,019 (of $1,175) is tax-deductible
  • Ambassador: $2,519 (of $2,675) is tax-deductible

You will receive a tax receipt in January. If you would like a tax receipt sent upon your purchase, please contact Camille at 208.522.1400 ext. 3013 or email.

I have a premium membership. How do I schedule my private tour?

To schedule your private tour, please contact Kim at 208.522.1400 ext. 3007 or email.

I purchased an Ambassador membership. When will my plaque go up on the donor wall?

Please contact Kim at 208.522.1400 ext. 3007 or email.

Does the Museum of Idaho participate in a reciprocity program with nearby institutions?

The Museum of Idaho does not currently participate in a reciprocity program. 

Digital membership cards / eMemberships

 

How do I download my digital membership card?

Step 1: Download the eMembership app from Apple App Store or Google Play Store by searching for “eMembership” by “MuseumAnywhere” or by using these links:

Step 2: Select Museum of Idaho and then select “Find my Membership Card.”

Step 3: Enter your membership number and your last name (your membership number is located in the welcome email your received upon your purchase). Voila! Your digital membership card has been downloaded to the app.

Step 4 (optional): Add your new digital membership card to your smartphone wallet by following these easy steps:

  1. Click on the “Add to Wallet” button shown above the membership card.
  2. When prompted by the pop-up, be sure to click the “Add” button in the upper right-hand corner. Your digital membership card will appear in your smartphone wallet.
Can I add my digital membership card to my Apple/Android wallet?

Adding the digital membership card to your smartphone wallet is easy! Follow these simple steps:

  • Open the eMembership App.
  • Click on the button that reads “Show My Membership Cards”
  • Click on the “Add to Wallet” button shown above the membership card.
  • When prompted by the pop-up, be sure to click the “Add” button in the upper right-hand corner. Voila! Your digital membership card will appear in your smartphone wallet.

(If you have trouble adding your digital membership card to your smartphone wallet, please contact Camille at 208.522.1400 ext. 3013 or email.)

How do I receive my constituent ID?

If you were a MOI member in Summer 2021, constituent IDs were included in an email you received that summer about digital membership cards. If you have joined since then, it was included in your welcome email. If you did not receive one of these or are unable to locate your ID, please contact Camille at 208.522.1400 ext. 3013 or email.

Will I receive notifications via the eMembership app?

We encourage you to allow push notifications on the eMembership app. This will allow the museum to send targeted reminders when your membership is about to expire, and so you can be the first to know about major MOI announcements. Don’t worry, this won’t happen often.

I just renewed my membership, but my digital membership card doesn’t reflect my new membership dates. What do I do?

Your digital membership card will not reflect your new/renewed membership until the office processes your application, which may take up to two weeks. Don’t worry, your membership is active the moment you purchase it, and membership cards are not required to reap the benefits of your membership, so feel free to come to the museum before you receive your updated card(s)! 

The information on my membership card is incorrect. What should I do?

Please contact Camille at 208.522.1400 ext. 3013 or email.

I just renewed my membership, but my digital membership card disappeared. What should I do?

When your membership expires, your digital membership card will disappear from the eMembership app. Once you renew, you can re-download the digital membership card app using the same member ID # previously used (it will be included in your renewal member email) & your last name. If you did not receive one of these or are unable to locate your ID, please contact Camille at 208.522.1400 ext. 3013 or email.

How do I share my digital membership card?

Your membership to the museum is non-transferable. For example, if you purchase an individual membership, you are the only person able to enter the museum with that membership. For Family, Supporter, Dual, and other membership levels, each adult named on the membership can access their card by simply downloading the app and entering their last name and constituent ID when/where prompted.

I cannot or prefer not to use a digital membership card. What should I do?

We will still offer the option of a physical card at $5 additional cost per card. You may request a physical card in person at the front desk or by contacting Camille at 208.522.1400 ext. 3013 or email. Card(s) will be mailed to you. 

When I tried to download my membership card, a pop-up window appeared that said “the data couldn’t be read because it isn’t in the correct format.” What should I do?

Please contact Camille 208.522.1400 ext. 3013 or email and she will help fix this issue.

Can I add multiple membership cards to the digital membership card app?

Our version of the app only allows you to store one membership card at a time. However, you can add multiple membership cards to your smartphone wallet.

Follow these simple steps:

  • Open the app and press “Find My Membership Cards”.
  • Input the membership number and last name of the member whose card you would like to download.
  • Once the additional digital membership card is added, click “Show My Membership Cards” and click “Add to Wallet”. When prompted by the pop-up, be sure to click the “Add” button in the upper right-hand corner. The additional card will appear in your smartphone wallet.

Your app will store the last card downloaded. So, after adding the secondary member card to your smartphone wallet, you can re-download the digital membership card of the primary member. Please note that notifications can only be sent through the app. Only the member whose card is downloaded to the app will receive personalized notifications such as “Your Membership is Expiring Soon.”

You can add multiple membership cards to your smartphone wallet this way. If you have any issues finding the membership number of the other members whose cards you wish to download, please refer to the welcome email the member(s) received upon purchasing a membership.